Since Scott had made that note, Paul told me there was nothing further he could do for me. He said, "Ah yes, I see that" then then also noted that Scott the supervisor had made a note on the record that he had spoken to KT and refused their request. He looked up the record and I noted to him the ticketing comments vs. I got a nice man named Paul, and explained our situation.
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We would have driven them back ourselves, but we had prior engagements we needed to get to.įor some reason, I thought that maybe a softer, feminine touch might work better here (don't ask me why) so I picked up the opposite pay phone and dialed the toll free Qantas number. However, at only $150 each for the one way flight back to Melbourne, it seemed a better option than the $1400 new tickets to the U.S. If for any reason their flight into Melbourne was delayed, they would miss their Melbourne-Adelaide flight.again resulting in screwdom. They would catch the flight back an hour later. With our schedule, this would mean that we would get them to the airport first thing in the morning and skip our planned Coonawarra trip to catch their flight. There, they would fly back to Melbourne to catch their original flight back. office was more helpful, and advised that since we were closer to Adelaide, we drive there and take them to the Adelaide airport.
After what seemed like hours on the phone, the ultimately again said sorry, the ticketing is final. However, there was a possible loophole! The TICKETING said the fare was non-changeable, but the BOOKING said it was changeable with $100 fee (I didn't understand the difference, but we were going with our last hope). But again, my boyfriend was told that KT was given the wrong information. They got on the pay phone to try again with someone new, and asked to be connected to Qantas' US office. He hung up the phone swearing (at himself, not to the supervisor, thank god). Aghast, my boyfriend said 'So what you are telling me is that you are going to punish these people because they are being HONEST?" Affirmative. But because we now called them, they were making a note to void out the rest of the ticket if the flight was missed. He was told that if KT and my cousin had just not called, it may never have been noticed and they may have been able to take the flight from Adelaide to the U.S. My boyfriend was a bit terse when speaking to Scott the supervisor. I think by this time, everyone was frustrated and a bit freaked out, and it must have showed. My boyfriend then got on the phone and asked to speak with the supervisor, whose name was Scott. gave him the wrong info, and that the Qantas office in Australia could not honor it. KT tried to explain our situation to no avail.
To our horror, KT was told, "Sorry, it's a restricted fare, you can't change it, and if you miss your flight from Melbourne to Adelaide, you will have to buy a new ticket from Adelaide back to the U.S." To the tune of $1400 each!!! We were told the verbiage on the ticketing said it was a non-changeable fare. We were hundreds of miles from Melbourne.halfway to Adelaide in fact. The next day, we called Qantas to inform them that we were making the change. They decided to go with us, so we picked them up in Melbourne and were off! The customer service rep said it would be fine to do this once in Oz so they could hold off the decision until then. while he was still in the U.S., who told him that with 24 hours notice it would be no problem to skip the Melbourne-Adelaide leg and start again in Adelaide to get back to the U.S. My cousin's husband (who I will call KT) called Qantas in the U.S.
We asked them if they would prefer to forgo their Melbourne-Adelaide flight and simply do the Great Ocean Drive with us. The plan was originally that they would meet us in Adelaide to help us move my boyfriend back to the U.S. Considering that I had paid $1800 USD for a month long stay in Adelaide back in July, my cousin and her husband had a major steal for their 2 week trip to Oz (which included stops in Sydney, Melbourne and Adelaide) for under $1000.Īfter they booked the ticket in the U.S., my boyfriend (who is Australian) realized we would be in Melbourne the day they flew in (last minute plans for us). This is probably not news to many of you seasoned travelers. Thought I'd post this story as a one to remind people that the Qantas airpass is cheap for a is a restricted fare!
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